How to Start A Return Or Exchange
At Free Luma®, we want you to love your bracelet. If something isn’t right, we’re happy to help with an exchange or return under the guidelines below.
All returns and exchanges must be initiated within 30 days from the date of delivery.
Exchanges
- If you would like to exchange a bracelet, please return only the bracelet(s) you wish to exchange.
- Include a note inside the return package indicating which bracelet you would like in exchange including the sizes.
- Customers are responsible for shipping the bracelet(s) being exchanged back to us.
- We will cover the cost of shipping the exchanged bracelet(s) back to you.
Holiday Season Fast Exchanges
During the busy holiday season:
- Once your exchange has been shipped back to us, please email us the return tracking number.
- We will issue and ship your exchange the same day the tracking number is received.
Exchange Return Address:
Free Luma®
931 W 31st Ave
Spokane, WA 99203
Returns
- If you are returning a bracelet for a refund, please return only the bracelet(s) you wish to return.
- Customers are responsible for covering the cost of return shipping.
- Once we receive your returned bracelet(s) to us, a full refund will be issued to the original payment method for the returned item(s).
Return Address:
Free Luma®
931 W 31st Ave
Spokane, WA 99203
Important Notes
- Returns and exchanges must be mailed back to us within 30 days from the date of delivery.
- We recommend using a trackable shipping method when sending your return or exchange.