Contact Us
Please note, due to demand at this time all order related questions or updates MUST go through our orders support team by emailing orders@freeluma.com or creating a ticket below. Currently response times are within 24 hours. Thank you!
FAQ
Take a look at some of our frequently asked questions and the answers to them.
Orders are shipped next business day. We give our customers the option to use either USPS Ground Advantage 1-5 day delivery ($3.99) or USPS Priority 1-3 day delivery ($9.99). Shipping is free for orders over $20.
You may return or exchange items within 30 days of purchase. Items must be in their original condition and packaging. To make a return, package your order back in the original packaging and have your local post office return it to sender.
Our bands are water and sweatproof, so to clean, you can use soap and water. Please note that our bracelets can stretch over time if overstretched continuously.
You can use the order tracking on the site or send a request to our support team at orders@freeluma.com
We offer a 30-day warranty on all purchases. Simply contact our orders team by emailing orders@freeluma.com to get started.